Have confidence in our 100% Guarantee

At Avtec Dental, we realize how difficult it can be to order products online. Although we strive to provide detailed images and descriptions, without actually seeing or experiencing the product, you are never really sure if you are buying exactly what you want. This is why we back our customers purchase with a 100% satisfaction guarantee. If you’re not completely satisfied with your purchase, you may return it to us using the following guidelines:

We must be notified of the return within 30-days from the date of purchase. If you would like to return a product, please email: returns@avtecdental.com or call 888-688-3855 ext. 1.

Wrong or Defective Product

If a return is due to our error (e.g., we accidentally shipped the wrong product), we assume full responsibility for all shipping costs. Upon email notification, we will immediately ship out the correct order. Included in our shipment will be a return label which will enable you to return the original miss-shipment. If a return is due to defective merchandise, we assume full responsibility for all shipping costs. Upon email notification, we will send you a shipping label so you can return the defective product. Once the defective product has been returned, we will immediately ship a replacement at no cost to you.

Changed Your Mind?

If a return is not due to our error (e.g., you ordered a product but decide you don’t want it), the customer assumes full responsibility for all shipping costs. Upon email notification, we will provide you with an RMA number. Once we receive your returned order, we will refund the cost of the original product, minus your original shipping costs. The item must be returned in its orignal packaging and may not have been used in a clinical setting.

Refused or Returned To Sender?

All packages returned to us marked, “Refused,” “Undeliverable,” “RTS,” etc. will be processed in the following manner: The order will be canceled; the original price of the order will be automatically refunded, minus the original cost of shipping. The customer will be notified of the cancellation and the partial refund by email.

It is the sole responsibility of the customer to ensure the ship-to address is correct and serviced by the United States Post Office, our preferred provider. We have no control over address validation. Please make sure the address is correct.

Volume Discounts and Wholesale Purchases

Purchases made through our Volume Discount or a Wholesale account are non-refundable due to the large quantities and substantial discounts offered by Avtec Dental. We recommend purchasing a sample of the product prior to placing your larger order.

Case By Case

If you read over our return policy and don’t find guidelines for your particular situation, please contact us at info@avtecdental.com and we will work with you on a case-by-case basis.