Avtec Dental America's Handpiece Specialists

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Avtec Dental, Dental Equipment & Supplies, Mount Pleasant, SC

Frequently Asked Questions

Q: What types of equipment do you repair?
Q: How do I send my handpieces in to Avtec Dental?
Q: How long will it take for my online or phone order to ship?
Q: How long will it take for my repair to be completed?
Q: Can I speak to a live technician?
Q: Does Avtec Dental charge sales tax?
Q: Does Avtec Dental ship internationally?
Q: How can I contact you?
Q: How does Avtec Dental ship within the United States?
Q: How long is my warranty and what does it cover?
Q: How may I pay for my purchase or repair?
Q: I am not sure what is wrong with my handpiece? Will you call me with an estimate?
Q: Is my online order going to be safe and secure?
Q: What do I do if I have a warranty claim?
Q: What if I am still not comfortable with online ordering?
Q: What if my package gets lost in transit?
Q: What is your return policy?
Q: Will you ever sell or distribute my personal information to other companies?



Q: What types of equipment do you repair?

A: We specialize in High Speed Handpiece, Slow Speed Handpiece, Lab Handpiece, Electric Handpiece, Sonic Air Scalers, and Attachment Repairs. All Makes and Models are repaired. Request a free Handpiece Mailer Package.

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Q: How do I send my handpieces in to Avtec Dental?

A: There are a few quick and simple ways to safely send us your handpiece for repair:
1. You may use our customer friendly 3-Step Process
2. Call 877.336.8259 to schedule a free UPS in-office pick-up (or)
3. Download our printable Postage Paid Business Reply Label and ship in your own box.
Also, Complete Mailing Packages are available by completing our online "Mailer Request Form" and waiting for 3-5 days for them to arrive.

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Q: How long will it take for my online or phone order to ship?

A: We appreciate your business and will make every attempt to fill your order exactly as requested. Most items are shipped out the same or next day. On occasion, we may be out of a particular item which may delay your order by a day. We will always contact you to explain the situation. All out of stock items are shipped out the same day that they have been received by us.

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Q: How long will it take for my repair to be completed?

A: A. As a general rule, we strive to have all repairs completed and shipped out within 24 hours of receipt. If for some unforeseen reason this is not possible, then someone will contact you and inform you of the situation.

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Q: Can I speak to a live technician?

A: Absolutely. Our office is open Monday through Friday from 7:30 AM to 5:30 PM EST . During these hours, we welcome your calls to us regarding any technical or related questions that you may have. One of our technicians will gladly talk you through any problem or problems that you may be experiencing with your handpiece.

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Q: Does Avtec Dental charge sales tax?

A: Sales tax is applied only to orders that are shipped within the state of South Carolina.

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Q: Does Avtec Dental ship internationally?

A: Absolutely. Avtec Dental welcomes all international orders and inquiries. All taxes and duties will be the customer's responsibility once the order arrives to the destination country. International orders will be shipped via United Parcel Service unless prior arrangements are made. International shipping prices will vary so please inquire with us at (service@avtecdental.com ) or 877.336.8259 for an exact shipping quote. You will only be charged our exact shipping rate.

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Q: How can I contact you?

A: E-mail:service@avtecdental.com, Toll Free: 877.336.8259 or Local:843.884.8988 Mail: Avtec Dental 1389 Black River Drive Mount Pleasant,SC 29466.

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Q: How does Avtec Dental ship within the United States?

A: All inbound shipping is be done via Federal Express, UPS, or USPS whichever works best for you. All outbound shipping will be done via UPS. All inbound is paid by Avtec Dental. Outbound shipping will be charged to you at a nominal rate.

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Q: How long is my warranty and what does it cover?

A: New items sold carry the full manufacturer warranty. The warranty varies by item and manufacturer. Warranty information is available in every product listing. Each warranty period begins at the date of purchase and ends the number of calendar days of each warranty period. All warranty claims will be void due to neglect, lack of maintenance, and/or improper handling. Repaired items are warranted for workmanship and against manufacturers defects on parts as follows:

  • Highspeed Handpiece Service (Full 4 Month Warranty)
  • Lab & Electric Handpiece Repair (Full 6 Month Warranty)
  • Slow Speed Handpiece Service (Full 6 Month Warranty)
  • Sonic Scaler Service (Full 4 Month Warranty)
  • Attachment Service (Full 6 Month Warranty)
  • All Replacement Turbines (Full 6 Month Warranty)
  • Canister Turbines - Part #'s (Full 3 Month Warranty)
  • Bur Wrenches, Cap Wrenches, Standard and Push-Button Back Caps, Tightening Rods, and Slowspeed Sheaths (30 Days from Date of Purchase)
  • Gaskets are not covered by any warranty.
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Q: How may I pay for my purchase or repair?

A: All prices in our online store are listed in US dollars. We accept Visa, MasterCard, American Express, Government IMPAC cards and Checks. Shopping online with us is always safe and secure and we back this up with our "Risk Free Safety Guarantee".

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Q: I am not sure what is wrong with my handpiece? Will you call me with an estimate?

A: Yes. Estimates are always free, however, in order to save time, please indicate which service you wish to receive on your order form. If we are unable to complete this service or if it will cost more, then we will always notify you.

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Q: Is my online order going to be safe and secure?

A: Absolutely. We completely respect your privacy and therefore all information that we are provided will be kept confidential. We take every step possible in order to insure and secure every online product order and online request form that is submitted to us. Avtecdental.com is a registered Verisign site and uses 128-bit encryption technology(highest available), a SSL secure web connection, and a Verisign certified SSL secure web server. And again, we back all of our online orders with our "Risk Free Safety Guarantee".

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Q: What do I do if I have a warranty claim?

A: All warranty claims are tracked accurately by serial number at Avtec Dental. Please enclose a copy of your original invoice with your warranty claim if you have it. An Avtec Dental representative will call you once your return has been received and inspected.

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Q: What if I am still not comfortable with online ordering?

A: No Problem. Simply call Avtec Dental using our toll-free number at (877.336.8259) and place your order with one of our customer service representatives. We are available to assist you Monday through Friday from 7:30 AM to 5:30 PM EST.

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Q: What if my package gets lost in transit?

A: Avtec Dental does offer free pick up and shipping on all inbound packages. However, you are certainly not obligated to using this shipping service. Avtec Dental is not liable for the loss of inbound packages due to any circumstance. However, if some reason your package is lost in transit then we will make every possible attempt to track down your package or find you a comparable replacement. Avtec Dental does insure delivery and assume responsibility for all lost orders from here to you.

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Q: What is your return policy?

A: You have thirty (30) days from the date of purchase to return any item purchased from Avtec Dental. Items returned for credit or exchange must be unused and in original packaging. All returns must be accompanied with a copy of the original invoice or the items will be promptly returned. You may request a product credit or refund. If you have received the wrong merchandise due to an error on our part then we will send a pick-up order and have the problem corrected right away at no charge to you. If you have incorrectly ordered from us, then you will only be charged for the shipping.

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Q: Will you ever sell or distribute my personal information to other companies?

A: Never. Avtec Dental maintains a strict privacy policy regarding all customer information and your information will never be sold or distributed to anyone.

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